C+K Privacy Policy

C&K Careers Ltd operates in accordance with the Data Protection Act 2018. This Privacy Policy explains how we use any personal information we hold or collect about you when you contact the company, use any of our services and when you use our websites. It will be reviewed on an annual basis.

What information do we collect about you?

C&K Careers Ltd collects information about you when you are registered to receive our products or services. We also collect information when you visit any of our websites: ck.mydirections.co.uk and ckcareers.co.uk, voluntarily complete customer surveys, provide feedback, attend any of our public events, workshops or other training courses. Your name, job title*, personal or work address*, personal or work email address*, personal or work phone number*, social media handle may be collected. We may add details of your contact or enquiry and our reply, to other internal records we hold from previous contact(s) with C&K Careers Ltd; this enables our staff to be up to date with your requirements. Enquiries normally receive a written response within three working days.

*depending on the nature of your contact with us ie personal or in your work capacity for example, in your role as a teacher or employer

We collect information about you in order to:

• provide a careers information, advice and guidance (CIAG) service to young people and adults on behalf of schools, colleges, Local Authorities, prime and area-based contractors and employers
• provide services to schools, colleges, Local Authorities, prime and area-based contractors and employers, including to the professionals working for them, such as teachers, SENCOs (special educational needs co-ordinators), careers advisers, social workers and training staff
• keep you up to date with services and events we offer that might be of interest to you
• provide you with information about industry relevant news and updates
• help you be successful in accessing opportunities with colleges, sixth forms; training providers and employers
• provide related learning and employment support and training
• provide support to employers and training providers, such as recruitment and work experience
• consider any applications submitted for job vacancies with the company
• administer software licences and other products on behalf of other organisations.

We provide schools, colleges and businesses with information on, and insight into, education and employment and produce a range of products, booklets and other printed and digital materials to help deliver this. C&K Careers Ltd will not use your personal information in any photographic image, on video, our website, or any social media sites without your consent.

How will we collect information about you?

We collect additional information about you in CIAG interviews, group work sessions training, development and coaching sessions, as well as other face to face, email, text and telephone contacts.


We use your information collected from our website(s) to personalise your repeat visits. Website usage information is collected using cookies. Cookies are small pieces of information that are stored by your browser on your computer or mobile device from websites that you visit. Cookies may include a unique identifier. They are widely used in order to make websites work more efficiently, as well as to track user visits to a website. Some parts of our websites may use cookies to contact us or find information you need.

Holding your personal information

We will collect additional information about you only for specific and lawful purposes and relevant and limited to what is necessary to deliver our products and services.
In some circumstances, C&K Careers Ltd does not need your consent to process your information such as:

• when it is necessary to protect your rights, or the rights of another person, if you or they are legally incapable of giving consent
• to prevent fraud
• carrying out a legal obligation or public interest task where for example, it is necessary to carry out the functions granted via the Education and Skills Act 2008

Some contracts give explicit consent to C&K Careers Ltd to process personal data and information about adults.

The Education and Skills Act 2008 gives C&K Careers Ltd explicit consent (i.e. we do not need to ask your permission) to process personal data and information related to young people. Specifically this information consists of names, addresses, dates of birth of pupils (Year 8 and above) and other data required to help identify those at risk of becoming not in education, employment or training (NEET) post 16, post 16 plans of young people and offers they receive along with current circumstances and activities.

If you are aged 13 or over, we need to obtain your permission (your consent) to process your photographic image before each photographic/video session. You will need to sign our consent form before the photo shoot. C&K Careers Ltd will only name a young person where they have given consent. If you are aged 13 or under we need consent from your parent or carer.

We produce a range of published materials and online information. From time to time we take photographic images (moving and still) of people (data subjects) and use case studies that may include these images and personal information (such as full name) to enhance and illustrate our media applications and make them motivational and inspiring to our audiences. From time to time we might issue a press release photograph featuring the young person.

We may pass on your personal information to third parties that we work with, such as schools, colleges, universities, local authorities and other public service providers so that, in their role of providing a public service, they can secure appropriate products and services for you. We have made every effort to ensure our partner organisations have a suitable data protection/privacy policy in place, including using the data only for its intended purpose and keeping that data only for as long as is needed to meet that purpose. We will only keep your data for as long as is necessary to meet statutory, accounting or Data Protection Act 2018 requirements or where you have given us permission to do so.

C&K Careers Ltd will not share your information for marketing purposes without your consent.

Your personal data will not be transferred to other countries.

Your rights: access to your information and correction

We want to make sure that your personal information is accurate, up to date and kept only for as long as is necessary. Your personal information will be deleted when it is no longer needed or is out of date. You have the right to ask us whether we are processing your personal information and request a copy of the information that we hold about you.

In some circumstances you have the right to:

• have inaccurate personal information corrected
• request that C&K Careers Ltd delete your personal information.

Please note that, as we perform statutory public services, under the Education and Skills Act 2008, it may not be possible for us to delete some or all of your personal information. Where this is the case, we will inform you why. If you dispute this, you have the right to ask the Information Commissioner’s Office (ICO) to make a determination.

If you would like a copy of some, or all, of your personal information, you need to complete a subject access form

OR you can email stephen.rogers@ckcareers.org.uk

OR you can write to us at our registered address: Huddersfield Careers Centre, 24 High Street, Huddersfield, HD1 2LR and a subject access form will be sent to you.

Security of personal information

We anonymise some personal information such as through the use of redacting (editing text for publication), encryption and other measures to ensure the information cannot be linked to an individual. We have put technical security safeguards in place to limit access to data as well as training staff on how to protect personal information.

C&K Careers Ltd takes all reasonable steps to protect your personal information from misuse, interference and loss, as well as unauthorized access, modification or disclosure.

The ways we do this include:

• using encryption when collecting or transferring sensitive information, including financial details
• limiting physical access to our premises
• limiting access to the information we collect about you
• ensuring that we and our partners have appropriate security safeguards to keep personal information secure
• and where required by law, destroying or de-identifying personal information.

The person who has overall responsibility for data protection is Stephen Rogers, ICT & Infrastructure Manager.

Questions about our privacy policy

If you have any questions or concerns please contact:

C&K Careers Ltd (Registered Office)
Huddersfield Careers Centre
24 High Street

T: 01484 242000

E: stephen.rogers@ckcareers.co.uk, please include a phone number, so we can contact you.

Company number: 3039360                             VAT number: 640 6676 31


Safeguarding and Prevent

C+K has an important role in helping to keep children, young people and adults safe from risk and to protect them from abuse and neglect. In order to do this, the company follows the procedures of Calderdale and Kirklees Local Safeguarding Children Partnerships and Safeguarding Adults Boards, as well as the government's Prevent policy. We also expect any organisation and professional working with us both face to face and online to be aware of safeguarding and Prevent policies. If during any interview, discussion, group activity or event, our staff or other professionals have any cause for concern they will report this to the relevant member of our management team, so that action can be taken to keep you and others safe.

All our staff are subject to satisfactory DBS checks - enhanced checks for frontline staff.


Have your say! Compliments, comments, concerns, and complaints

Your experience of our services is very important to us.

Please tell us if you are unhappy (or happy) with the manner in which you have been treated by us.

To contact us you can:

  • call into Huddersfield Careers Centre in person, at 24 High Street, Huddersfield, HD1 2LR
  • email us on: louise.nellist@ckcareers.org.uk (Head of Delivery Services)
  • call us: 01484 242000 and ask for Louise Nellist (Head of Delivery Services)

What you can expect:

When we get your complaint, this includes if there are safeguarding concerns which have not been taken into account, we will:

  • acknowledge your complaint in writing within 3 working days. We may also telephone you for further details.
  • investigate your concerns and respond by letter within 10 working days of first receiving it. This is our target response time for complaints
  • if we need more time to investigate, explain why and when you can expect our response bring all concerns and complaints to the attention of our Executive team which includes the Chief Executive. This is so that, after we have put things right for you, we can use your comment to plan the way services will be delivered in the future.

Not satisfied with our reply?

At any stage, if you want to take your complaint to an external review, you can write to:

For services to young people (13-19)

Jeanette Stansfield
Senior Commissioning Officer, Calderdale Council
Email: jeanette.stansfield@calderdale.gov.uk

Paul Dagnall
Commissioning and Contracts Manager Kirklees Council
Email: paul.dagnall@kirklees.gov.uk

Because of the variety of services available, the Head of Delivery Services, Louise Nellist, will be happy to give you contact details appropriate to the service you have used.

For services to adults

Because of the variety of services available to adults there is more than one address to which complaints may be made. Charlotte Wood, the Adult Careers Team Manager, will be happy to give you contact details appropriate to the service you have used.

Stay in touch with C+K

Sign-up to our newsletter and we will keep you informed about our latest events, services, products, training courses, opportunities and news.

Career Development Institute
Disability confident committed
Matrix quality standard for information advice and guidance services
Investors in Diversity Gold UK Leaders in Diversity - until March 2026 logo
Youth Friendly Employer logo