Customer Service Administrators

Customer Administrator Administrators - 18.5 hours per week
Salary: £11,835 - £18,390 pro rata
Location: Huddersfield

C&K Careers is a forward-looking company that has successfully delivered high quality careers information, advice and guidance services to young people and adults for more than 20 years.  We are a not for profit organisation that understands our customers and delivers on their needs.  The success of the company has enabled us to expand and we are keen to acquire new talent to join our highly valued team of qualified and professional people.  

A new opportunity has arisen for Customer Service Administrators to join the Customer Service team to deliver a range of customer service functions including administrative support and reception cover from all company premises.  To support staff with basic training needs in Microsoft packages company processes and use of equipment. To support the Customer Service Supervisor in measuring the effectiveness of internal and external customer service.

These are permanent & temporary contracts

The successful candidate will be required to:

  • Undertake administrative duties; filing, mail (internal & external), photocopying, answering and re-directing phone calls, scan documents to databases.
  • Contribute to the day to day running of the careers services office headquarters and centres.
  • Provide customer service support at promotional events and exhibitions.

Candidates must:

  • Experience of administration work, office practices and good IT skills.
  • GCSE level C in 4 subjects including English and Maths.
  • A Good standard of literacy and numeracy.
  • Be able to demonstrate accuracy and attention to detail.
  • Willing to travel to different career centres on an ad hoc basis.

In addition, applicants will need to demonstrate that they have:  

  • Excellent communication and problem solving skills.
  • The ability to work well with people and across a number of teams.
  • Passion, drive and commitment.
  • The ability to think creatively and to generate new ideas for the business.

C&K Careers is a great place to work for anyone seeking employment in a people centred organisation where staff are valued and highly regarded. We offer excellent terms, conditions and benefits to our employees and opportunities for career development and progression.  

If you are interested in the post and require any further information please contact Gretlyn Franklyn (Customer Service Supervisor) on 01484 225500.

Pack containing further details about the post - (55kb pdf)

Application forms can be obtained in the following ways:

Online application form - (145kb word doc) to complete and email to This email address is being protected from spambots. You need JavaScript enabled to view it.

Printable application form - (63kb pdf), print off, complete and return to the address below.

Or request a form by telephoning or emailing:

Sue Clarke or Shannon Sylvester
C&K Careers
78 John William Street
Huddersfield, HD1 1EH
Call: 01484 225500
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Completed application forms should be returned before or no later than Wednesday 17 January 2018 at 9.00am.  Interviews will be held week beginning 22 January 2018.

- Promoting diversity and equality of opportunity -

We are committed to safeguarding and promoting the welfare of children and young people and expect our staff to share this commitment

Appointments are subject to receiving a DBS Enhanced Disclosure

The twelve core principles of our culture

1. Work at Calderdale & Kirklees Careers (C&KC) is based on openness and trust. The Executive Team and managers aim to communicate extensively with all staff - but not overload them. Communication is two-way. Staff should keep managers informed of anything significant and share any issues, problems, difficulties, etc. The aim is to involve staff at all levels. Ideas are valued but it works better if proposals can be pretty well worked through.

2. C&KC is a supportive, non-blame culture employer. There is no need to hide mistakes. We correct them and learn from them. We work as a team.

3. C&KC will at all times do its upmost to safeguard and promote the welfare of children and young people. Managers and staff will be aware of and follow the company's safeguarding policy and procedures.

4. C&KC intends this to be an enjoyable and safe workplace, does not tolerate harassment of any kind, shows respect for all, and preserves the dignity of all. Gossiping about colleagues is not acceptable.

5. C&KC’s reputation is all-important. It is guarded jealously. This is everyone’s responsibility.

6. Partnership is an important part of our work. We aim to be respected and reliable partners and deliverers.

7. Quality of service to clients and to colleagues is of paramount importance. Customer care is about doing the small things, e.g. answering phones quickly and in a friendly, polite, helpful way, as well as the big things. Above all - keep your promises.

8. C&KC puts a lot of store by, and invests heavily in, the development of staff. We hope staff will respond by making the most of these opportunities.

9. It is important to be organised, be up to date and on time, follow the systems, respond quickly and co-operatively to managers’ requests, keep up with emails and use IT effectively.

10. Sickness absence - C&KC is supportive of colleagues when they are ill and makes generous provisions. However, we take a dim view of abuse of sick leave and have systems to deal with it.

11. Use the Intranet - all the company’s documents, terms and conditions, procedures, otes of important meetings, bulletins, are all there.

12. Equal Opportunities is a cornerstone, a fundamental principle.

Working for us

SDC12205C&K Careers currently employs over 150 staff. We strive to ensure that our workforce and new recruits reflect the ethnic diversity of the communities we serve.

We also practise what we preach in offering young people a good start, providing a range of apprenticeships and internships, which are based on our structured training programmes.

We pride ourselves on our low rate of employee turnover with staff retention rates much higher than comparable organisations. Our sickness absence record is below the national average, which reflects well on our positive approach to employee welfare and support.

Vacancies

Customer Service Administrators

We are always looking for people interested in the following areas:

Careers Coach

Careers Adviser (SEND)

Careers Adviser (Education)

Careers Adviser (Participation)

Adult Careers Adviser (Wakefield)

If you think you have what we are looking for, please get in touch using the details below. 

Please email This email address is being protected from spambots. You need JavaScript enabled to view it. or post your CV to:
Human Resources 
C&K Careers
78 John William Street
Huddersfield HD1 1EH

Benefits

We value our staff and regard people as our greatest resource. As a result, we provide benefits over and above our duty as an employer:

  • flexible working allowing 9 flexi-leave periods each quarter
  • childcare vouchers scheme
  • staff suggestions scheme
  • SharePoint bulletin board
  • free eye examinations and discounts on glasses
  • discounted will-writing service
  • reduced-price car servicing and MOTs

Promoting diversity and equality of opportunity

Equality and diversity is embedded in our work. Where we believe some sections of the community are under-represented, we will promote vacancies via outreach centres, social media and community channels in order to reach these groups.

Safeguarding

We are dedicated to safeguarding and promoting the welfare of children and young people, and expect all our staff to share this commitment.

C&K Careers values its employees and commits to their development

'C&K Careers values [its] employees and understands that [its] employees are the biggest asset of the organisation.' Assessor for the Workplace Wellbeing Charter, March 2016.

‘The organisational approaches to Continuous Professional Development (CPD) bring to life the 'survive and grow', 'making a difference' and 'do it well' focuses. Since the last Assessment staff have benefitted from regular updates to professional practice and statutory and mandatory training. Impressively many participation advisers and careers advisers have progressed their level 4 advice and guidance qualifications to part or full level 6 awards.' matrix Report, January 2016.

‘C&K Careers is firmly committed to developing its workforce, with the full range of staff very positive about how they are being trained and developed to fulfil their role and realise their own potential.' matrix Report, January 2016.

‘There is clearly a ‘people-friendly’ culture – mention of family friendly policies, flexible working and extensive support for staff throughout their employment.’ IiP Review Report, December 2011.

'The learning and development plan is extremely professionally produced and very detailed – one of the most extensive I have ever seen.’ IiP Review Report, December 2011.

Contract management

Contract filesC&K Careers is highly regarded by its partners for its ability to manage contracts and achieve targets. This is one of the reasons we maintain a high degree of tendering success in the extremely competitive careers market. During 2013/14, we successfully delivered services on over 50 different contracts.

Performance management

We implement a stringent contract management process that monitors our performance and ensures full compliance with funding provider requirements, all metrics and milestones, as well as best practice guidelines and current legislation. As part of our contract management, we recruit, train and develop a highly trained and qualified workforce with the appropriate skills, knowledge and experience to deliver the agreed objectives.

Over 90% of our advisers are educated to level 4 or above.

Our Adult Services team not only met but exceeded its National Careers Service targets for 2013/14, delivering at 100.5% against a higher target than in 2012/13, which ranks us as the highest member of the Careers Yorkshire and the Humber partnership.

Four C&K Careers adult advisers were nominated by their clients for the Regional Extra Mile Awards for the 2013/14 contract, Richard Clifford won the Award in the general category.

Feedback from partners was consistently impressive and confirmed the impact that the C&K Careers is making in and around West Yorkshire. matrix report, January 2016.

Financial management

We are a financially robust organisation with a strong balance sheet and high liquidity, supported by strict administrative controls to make sure we deliver value for money. We operate in an open and transparent way, demonstrating the utmost business and commercial integrity.

All of this provides confidence and reassurance to partners existing and potential that we have the capacity, capability and controls to manage contracts of any size, timescale and complexity.

C&K Careers has at all times shown good capacity and capability to manage the National Careers Service delivery in their area and to manage their subcontractors effectively.”
Performance and Compliance Manager for Careers Yorkshire and the Humber, Prime Contractor for the National Careers Service in Yorkshire and the Humber

Our people

C&K Careers staff at our annual conferenceWe have a highly experienced management team each with a proven track record in managing contracts, meeting targets and delivering results for our clients.

Our staff are all dedicated and well qualified – over 90% of our advisers are educated to level 4 or above in advice and guidance. Staff are organised into teams offering specialist expertise, including careers information, advice and guidance, work with NEET young people, IAG and CEIAG training, support to employers and training providers, and ICT services.

Our management team 

  • Gerald, Chief Executive
  • Steve, Head of Services (Young People)
  • Katren, Head of Business Development
  • Sarah, Head of Corporate Services

'Strategic direction and effective internal and external support from the Executive team and wider management group was frequently praised by delivery staff as being fundamental to maintaining the organisation's visibility and credibility across local authority areas.' matrix report, January 2016.

Our board

Based in West Yorkshire, the company is a not-for-profit company limited by guarantee and operates as a social enterprise across the country. Our Board of Directors comprises up to three appointed members from: Calderdale Council, Kirklees Council and the University of Huddersfield, and one from the National Children's Centre. Our Chair of the Board is Stephen Boyd, ‎Head of Careers & Employability at the University of Huddersfield.

'The organisational approaches to Continuous Professional Development (CPD) bring to life the 'survive and grow', 'making a difference' and 'do it well' focuses. Since the last Assessment staff have benefitted from regular updates to professional practice and statutory and mandatory training. Impressively many participation advisers and careers advisers have progressed their level 4 advice and guidance qualifications to part or full level 6 awards.' matrix Report, January 2016.

'Leadership and direction provided by the Executive Board and middle management team continues to be a key organisational strength ... Staff are very clear on the organisational direction of travel and the goal to achieve exceptional performance. The workforce feels supported and values of autonomy and trust prevail.' matrix Report, January 2016.

'My internal induction was fantastic. It enabled me to truly understand my new role and how it links to the C&K Careers strategic aims'. matrix Report, January 2016.

'The TUPE into C&K Careers was so smooth and supportive. As a team we were immediately at home in an organisation whose whole business is quality IAG'. matrix Report, January 2016.

'People have a respect for and belief in top managers – they believe they are capable and competent.' IiP Review Report, December 2011.

Matrix logo

Disability Confident Employer logo

CDI logo

Workplace Wellbeing Charter logo